Total Tech 360
What is Total Tech 360?
Total Tech 360 is a comprehensive technology and security solutions designed to keep your business connected, protected, and operating efficiently. As a trusted Managed Service Provider across Kentucky and Tennessee, we deliver expert IT support, advanced cybersecurity, reliable web hosting, and integrated security systems, all under one roof.
Bundling two or more of our service packages makes your business eligible to receive our specialized Total Tech 360 package; offering countless benefits, near unlimited expandability and direct access to our service department with your own dedicated customer portal.
With Total Tech 360, Total Tech Solutions’ mission is to provide reliable technology, robust security and exceptional service that allow you to focus on growing your business while we handle the rest.
From IT infrastructure and cybersecurity to website hosting and physical security, we are your localized single source for complete business technology solutions.
Why trust us?
Our local and friendly experts specialize in proactive IT management, network monitoring, cloud services, and technical support to ensure your systems remain secure and productive. We help businesses safeguard critical data with industry trusted cybersecurity solutions, including threat detection, endpoint protection, firewall management, vulnerability assessments, and employee security awareness programs.
Beyond IT services, we offer professional website design, domain registration and protection, and website hosting solutions that help businesses establish and maintain a strong online presence. Whether you need a new website, website maintenance, or dependable hosting services, we provide scalable solutions tailored to your needs.
We also deliver complete physical security solutions, including CCTV surveillance systems, access control systems, alarm panels, and fire protection technologies. Our security experts design, install, and maintain customized systems that protect your employees, customers, assets, and facilities around the clock.
What are the benefits?
- Labor Free Service Calls
- All labor on Service Calls and Tickets for items covered under your Total Tech 360 package are not billed
- Exclusive Product and Project Discounts
- Your business will receive exclusive and lucrative discounts on major projects that your business needs
- Priority Service Desk Relations
- Your services, projects and tickets are made a top priority for us when recieved
- Direct communications with Total Tech Solutions
- Your business will have direct communication lines with us exclusively through a custom-made, dedicated customer portal.
- Your business will receive a dedicated account manager
- This means you will receive direct assistance with adjustments and planning regarding assets covered under your plan.
- And Many More!
Services Provided
Meet your team (yes, your team!)
Matthew Thies
Department Head & Account Manager
Matthew plays a key role in ensuring every project and package starts with a solid foundation. By conducting a thorough evaluation of each client’s unique environment, he identifies potential challenges and design solutions that fit both the technical requirements, physical and budget constraints of the environment.
With a focus on efficiency, reliability, and customer satisfaction, Matthew works closely with clients and our technical teams to ensure projects are planned and executed successfully. From network deployments and infrastructure upgrades to complex technology implementations, he helps deliver solutions that maximize performance while minimizing disruption.
Known for his attention to detail and problem-solving mindset, Matthew is committed to providing clients with the most effective and efficient IT services possible, ensuring every solution is tailored to meet their business needs today and support their growth tomorrow.
Jonathon Green
Account Implementation Specialist & Technician
Jonathon is responsible for ensuring a seamless transition from onboarding to ongoing support for our clients. He works closely with new and existing customers to deploy, configure, and optimize technology solutions that align with each organization’s needs and goals.
From setting up new user accounts and devices to implementing network and system solutions, Jonathon combines technical expertise with a customer-focused approach to deliver a smooth and efficient experience. His attention to detail helps ensure that every deployment is completed accurately, securely, and with minimal disruption to daily operations.
Whether troubleshooting technical issues, coordinating implementations, or providing hands-on support, Jonathon is dedicated to helping clients get the most out of their technology. His commitment to reliability, communication, and exceptional service makes him an integral part of our team and a trusted resource for our customers.
Interested in seeing what we can do for you?
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